COMPANY OVERVIEW
Thompson Truck Group is an International Truck dealership with locations in Knoxville, Cookeville, Morristown, TN, and Bristol VA.
With trucks, trailers, parts, service, and leasing, our mission is One Team, One Drive, and One Result: UPTIME!
We are heavily investing in our facilities, training, software, tools, and equipment as we strive to become the industry’s employer of choice.
Our driving force is a vision that embraces our priorities: customers, employees, and communities we support.
Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we cultivate a culture that champions collaboration and advancement.
POSITION OVERVIEW
Thompson Truck Group is currently seeking an individual to join our team as a Parts Delivery Driver/Counter Sales Rep.
In this role you will have the opportunity to:
Pick up and delivers parts to customer, wholesale accounts, and suppliers.
Check before leaving to coordinate any last minute pick-ups or deliveries.
Assist with pulling customer order(s) when requested.
Verify that invoice matches customer purchase for each pick-up.
Verify when making delivery, that all parts have been dropped off.
Check payments received with the invoices for each delivery.
Keep accurate log of daily deliveries and pick-ups.
Request recipient’s signature on each delivery entry.
Unload truck each night.
Turn in all paperwork and undelivered parts.
Help with stocking and posting orders when they arrive to expedite delivery to shop technicians and retail accounts.
Perform tasks on slow time list.
Participate in annual inventory if needed.
Assist customers with their auto parts questions and needs, either in person or via the telephone
Handle cash and other purchasing transactions
Effectively communicate features, benefits, and warranty policy information to customers
Coordinate and arrange daily order shipments, deliveries and pick up
Maintain records of repair orders, invoices, insurance estimates and special-order parts
Issue parts return credits as outlined in company guidelines, maintaining accuracy of information for price verification
Individuals who are successful in this role are team players with a strong commitment to customer service, have a willingness to learn new products and product updates and possess excellent written and verbal communication skills.
POSITION MINIMUM & PREFERRED QUALIFICATIONS
High school diploma or equivalent
Minimum 6 months prior customer service experience
Basic computer knowledge to include Microsoft Office and Outlook
Parts DMS system experience preferred
Must have a valid drivers license and clean MVR record
WORK ENVIRONMENT
This position requires driving in cold and warm conditions, frequent walking kneeling, standing, reaching and bending, and ability to lift 150lbs.
BENEFITS
Competitive hourly wage starting at $16 per hour, depending on experience
Bonus potential based on overall sales
Medical, dental, vision
401k with company match
Company paid life insurance and supplemental insurance options
Paid time off program
(9) paid company holidays
Recognition and rewards programs
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
It is the policy of Thompson Truck Group, LLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.
Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
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