Purpose of this position:
The purpose of this position is to provide all personnel and verbal facility contacts with prompt, courteous attention to their requests.
Qualifications:
* Must not have any disqualifying findings barring employment as stated by State or Federal regulations.
Delegation of authority:
* Screen telephone calls and route to the appropriate individual or department.
* Answer all questions promptly, courteously and accurately.
* Route all deliveries to appropriate departments.
* Obtain information, when appropriate and relay information to appropriate individual(s).
Primary Functions and Responsibilities:
* Maintain an accurate resident census by resident name and room number in PCC.
* Maintain accurate list of emergency telephone numbers
* Maintain accurate list of reference telephone numbers.
* Maintain accurate list of key personnel numbers.
* Maintain accurate list of medical staff telephone numbers.
* Follow verbal instructions.
* Follow written instructions.
* Type accurately.
* Operate SouthWest Payroll software and maintain accurate time keeping for employees.
* Operate the facility paging system.
* Operate the facility telephone system.
* Communicate effectively on the telephone and in person.
* Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
* Receive, sort and distribute mail accurately and timely.
* Handle emergency situations in a calm, effective manner.
* Follow fire and disaster procedures during a drill and actual occurrence.
* Communicate and work cooperatively with all facility staff.
* Screen and direct all incoming calls appropriately.
* Answer all inquiries according to facility release of information policies and procedures.
* Enforce visitation policies and procedures.
* Screen all individuals coming into the facility and exercise good judgement in granting entrance.
* Handle all correspondence assigned.
* Interact with residents or residents’ representatives and direct them to appropriate individuals.
* Investigate complaints and direct complaints to appropriate departments or individuals.
* Observe all facility safety policies and procedures.
* Observe Residents’ Rights policies and procedures.
* Observe all facility infection control procedures.
* Accept assigned duties in a cooperative manner.
* Assume accountability for data contained in the employees’ handbook.
* Perform other related duties as directed by supervisor.
* Assume Quality Assurance duties as assigned.
* Come to work in neat, clean attire and consistently present an appropriate professional appearance.
* Come to work as scheduled and consistently demonstrate dependability and punctuality.
* Consistently work cooperatively with residents, residents’ representatives, facility staff, physicians, consultants and ancillary service providers.
* Assist department directors in administrative matters, e.
g.
, typing reports, correspondence, etc.
* Agree not to disclose assigned user I.
D.
code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
* Report any known or suspected unauthorized attempt to access facility’s information system.
* Operate in Point Click Care as it relates to assigned duties.
* Operate in QIequip as it relates to assigned duties.
* Ability to work other shifts as needed.
* Complete all duties assigned by his/her direct supervisor.
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