Customer Service Representative

` *Position Overview:* We are seeking a dedicated and personable Customer Service Representative to join our team.
As a vital point of contact for our clients, you will play a crucial role in delivering exceptional customer experiences.
Your primary focus will be assisting clients with their insurance-related inquiries, providing guidance, and ensuring their needs are met effectively and efficiently.
*Duties and Responsibilities:* * Respond to inbound client inquiries via phone, email, and in-person visits, addressing questions about insurance policies, claims, coverage options, and billing matters.
* Process policy changes, endorsements, renewals, and cancellations according to established procedures and regulatory guidelines.
* Assist clients in filing insurance claims by collecting relevant information, initiating claims processes, and maintaining regular communication to keep them informed about the status of their claims.
* Collaborate with insurance agents and underwriters to ensure clients receive appropriate coverage recommendations based on their individual needs and circumstances.
* Handle customer complaints and concerns, striving to find solutions that align with both company policies and client satisfaction.
* Maintain accurate and up-to-date client records, policy documents, and communications in our customer relationship management (CRM) system.
* Assist in premium payment processing, account reconciliation, and ensuring timely and accurate billing.
* Educate clients about additional insurance products and services that could benefit their coverage portfolio.
* Stay up-to-date with industry trends, regulatory changes, and insurance product knowledge to provide the most current information to clients.
*Qualifications:* * High school diploma or equivalent.
* Proven experience in a customer service role, preferably in the insurance services industry.
* Strong interpersonal skills with the ability to build rapport and establish positive relationships with clients.
* Excellent verbal and written communication skills in simple and concise manner.
* Attention to detail and accuracy, especially when processing policy changes and claims.
* Strong problem-solving skills and the capacity to handle challenging client interactions with patience and professionalism.
* Knowledge of insurance regulations, policies, and procedures is a plus.
* Willingness to obtain necessary insurance licenses as required by state regulations.
* Ethical and empathetic approach to handling sensitive client information and situations.
*Benefits:* * Competitive salary with performance-based incentives.
* Comprehensive training on insurance products, processes, and customer service techniques.
* Opportunities for career advancement within the agency.
* Supportive and collaborative work environment focused on employee development and growth.
If you are a customer-focused individual with a passion for providing top-notch service and helping our clients, we invite you to apply for this exciting Customer Service Representative position.
Job Type: Full-time Pay: $12.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * On-the-job training * Paid time off Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Tompkinsville, KY 42167: Relocate before starting work (Required) Work Location: In person