*JOB RESPONSIBILITIES:*
The Customer Service Representative 1 (CSR 1) reports to the Sales Manager while fulfilling the responsibilities listed below:
· Create and maintain customer accounts and record customer interactions with details of inquiries, complaints, and comments.
· Field customer concerns, inquiries, and questions via phone, email, and online chat, or transfer to appropriate personnel.
· Identify and assess customers’ needs to achieve satisfaction.
· Create opportunities for all CSRs.
· Assist in providing required documentation to customers, such as material certificates.
· Answer and direct phone calls and emails as needed.
· Process orders received via phone or website; enter data precisely; clarify ambiguities; and ensure customer requirements have been accurately captured and confirmed.
· Check inventory to determine whether requested quantities can be fulfilled and communicate the status of back-ordered components to customers.
· Review open orders and backorders daily, and update customers when changes occur.
· Maintain a positive attitude and calmly respond to customer complaints; discern when to escalate complaints to supervisor.
· Communicate and cooperate with supervisors and coworkers.
· Report website and other material errors and suggestions to supervisor for review.
· Follow quality standards and comply with customer service procedures, policies, and training instructions.
· Maintain the integrity of information within our system.
· Assist with internal projects as delegated by supervisor and/or senior management team.
These may include pricing updates, customer emails, and others.
· Assist with billing as needed.
*REQUIREMENTS:*
· High school diploma or relevant equivalent.
· Critical thinking skills.
· Ability to communicate and work with others in a team setting.
· Ability to multitask and effectively prioritize tasks.
· A strong attention to detail.
· Basic computer skills.
· Professional written and oral communication skills.
Job Type: Full-time
Pay: $14.
00 - $15.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Application Question(s):
* Are you currently working?
License/Certification:
* Driver's License (Required)
Work Location: In person
Whatsapp
