At Charles Stone Heating and Cooling we are looking for the right individuals who want to build a life-long career in the HVAC & Plumbing industry to join our team.
It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Charles Stone, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn.
We offer competitive pay and industry-leading benefits.
Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction.
We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & drain services job types.
Pay Range: $18.
00 Hourly
Monday - Friday Shift available:
7:00a - 4:30p
7:30a - 5:00p
Essential Duties & Responsibilities:
•Answer inbound customer calls in a fast-paced environment
•Empathize & understand customer’s urgent plumbing problems
•Book the customer’s appointment in CRM
•Answer customer questions and provide basic services information
•Make outbound calls to schedule service calls
•Sell and renew memberships
•Follow scripting to provide consistent experience for clients
•Cross-promote various trade services to customers
•Communicate with customers via chat or email
•Complete any responsibilities assigned by manager
Skills you bring for success:
•High School Diploma or Equivalent (Required)
•2-year degree a plus
•2+ years call center, customer service, sales, or appointment setting
•Previous experience in HVAC, plumbing, electrical services, or construction a plus
•Excellent communication skills, both verbal and written
•Ability to multitask in a fast-paced environment
•Exceptional customer service and phone skills
•Strong attention to detail with problem solving capabilities
•Strong listening and sales skills
•Ability to achieve target goal
•Proficiency in Microsoft Office and CRM software
•Proficient at typing & comfortable with computers
What you will get if you join us:
•401(k) with match
•Medical, Dental and Vision plans
•Life Insurance Policy Free to Employees
•Short- and Long-Term Disability plans
•Paid time off + holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
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